Description:

Our client is a leading international distributor of packaging & industrial supplies and is seeking a Mexico Customer Service Manager based at their Tijuana and/or Monterrey, Mexico branch.


Responsibilities:

·         Manage day-to-day operations of Tijuana and upcoming Monterrey Customer Service Departments

·         "Hands–on” involvement in all aspects of Customer Service (CS calls, CS helpline, Training)

·         Schedule, motivate & lead a team of 6 customer service personnel in a fast-paced environment

·         Assist in setting & monitoring performance standards

·         Review daily & weekly reports to make recommendations to improve productivity & efficiencies

·         Audit department staff & processes

·         Provide daily phone support by taking calls

Requirements:

·         Bilingual (English / Spanish) required - 100% in both verbal & written forms

·         Strong communication, organizational & time management skills with the ability to multi-task

·         Must be an active participant in a “hands-on” work environment

·         5 years prior Customer Service Management experience, preferably in a call center environment

·         Prior MS Office experience

·         Bachelor’s degree required

·         Must be able to travel to the United States for extended training at various facilities (1 - 3 months)

·         Frequent travel will be required between Tijuana and Monterrey branches

Note: This position is based in Tijuana Mexico. My client is open to consider candidates that reside in the San Diego area and commute daily.