Director of Operations – 3PL

THE COMPANY

Our client is a distinguished leader in cross-border logistics between the US and Mexico, offering comprehensive solutions that span both US and MX customs brokerage, freight forwarding, e-fulfillment, and all warehouse and 3PL services. They have evolved into one of the top integrated logistics providers in the region, dedicated to operational excellence and customer satisfaction. With a strong emphasis on innovative solutions, they have expanded operations to most major ports on the US-Mexico border.

THE POSITION

The Director of Operations will oversee multi-site warehousing and fulfillment operations, ensuring optimal efficiency, productivity, and quality. Reporting directly to the VP of Warehousing & Fulfillment, this position is responsible for managing inbound, outbound, inventory control, and cross-docking activities while driving continuous improvement initiatives. The role requires a leader who thrives in high-pressure, fast-paced environments and can lead diverse teams, standardize processes, and consistently meet service-level agreements.

This is a hands-on leadership role with a strong focus on safety, team development, and financial performance, requiring innovation and adaptability to evolving challenges.

Main Responsibilities:

Operational Excellence

• Manage daily operations, including inbound/outbound processes, inventory control, and cross-docking.
• Standardize and optimize processes using Lean and Six Sigma methodologies.
• Monitor and improve KPIs, including safety, quality, delivery, productivity, cost, and customer satisfaction.

Team Leadership

• Build and maintain a high-performing, inclusive team culture.
• Reduce turnover, provide training, and foster career development for employees.
• Set clear expectations and hold team members accountable for performance.

Customer Satisfaction

• Ensure SLA adherence and seamless onboarding of new clients.
• Act as the primary liaison for key clients, addressing concerns promptly and professionally.

Strategic Planning

• Collaborate with other departments to develop long-term operational strategies.
• Drive process innovation and technological upgrades to improve efficiency and scalability.

Financial Oversight

• Manage budgets and P&L statements to ensure profitability.
• Identify and implement cost-saving measures without compromising service quality.

Compliance and Safety

• Maintain adherence to legal and regulatory requirements.
• Conduct regular audits and safety reviews to ensure a secure work environment.

THE CANDIDATE

Experience

• 5+ years of managerial experience, including 3+ years in senior leadership within a 3PL environment.
• Strong financial acumen, including P&L management and cost reduction initiatives.
• Proven success in managing multi-site operations and implementing WMS systems.
• Experience in the ecommerce, B2C, or retail sectors.
• Knowledge of IMMEX programs and warehouse management policies (FIFO, LIFO, FEFO)

Technical Skills

• Expertise in Lean or Six Sigma methodologies and KPI-driven decision-making.
• Advanced proficiency in MS Excel, PowerPoint, and data analytics.

Leadership & Communication

• Exceptional team building, conflict resolution, and leadership skills.
• Ability to develop and mentor employees while fostering accountability.
• Effective communicator across all levels, from frontline employees to C-suite executives.

Culture Fit

• Resilient and adaptable, with a hands-on approach to problem-solving.
• Thrives in a dynamic, startup-like environment with limited existing infrastructure.
• Committed to continuous improvement and operational excellence.

Preferred Qualifications

• Bilingual in English and Spanish.
• Bachelor’s degree in Industrial Engineering, Logistics, or a related field; 
• Master’s degree is preferred.