Hospital – General Manager

THE COMPANY

Our client is a globally recognized healthcare provider operating a state-of-the-art specialty hospital in Mexico, internationally renowned for its excellence in medical innovation, patient outcomes, and medical tourism. The institution was recently ranked by Newsweek as one of Latin America’s Top Private Hospitals, a distinction that underscores its commitment to world-class clinical care and operational excellence.

The organization is complemented by a mission-driven, non-profit foundation that extends high-quality care to underserved communities. Together, these two entities—one for-profit and one non-profit—are shaping the future of healthcare delivery through advanced services, strategic partnerships, and philanthropic outreach.

THE POSITION

The General Manager (“Administrador General”) will serve as the administrative and operational leader of both the Hospital (75% focus) and its affiliated foundation (25% focus). Reporting directly to the CEO (Hospital) and the Board (non-profit), this executive will oversee all non-clinical functions including finance, operations, compliance, HR, and patient experience, while supporting the CEO in executing the organization’s strategic vision. This is a high-impact leadership role requiring a dynamic, bilingual (Spanish/English) executive with extensive experience in hospital administration in Mexico and a passion for delivering best-in-class healthcare and community service.

Main Responsibilities:

Financial Leadership

• Oversee accounting, financial planning, treasury, and tax compliance.
• Manage budgets, financial reporting, cash flow, and cost control.
• Maximize physician productivity and institutional profitability.

Regulatory Compliance

• Ensure full compliance with Mexican healthcare and tax regulations, particularly COFEPRIS, as well as SAT.
• Liaise with legal and tax advisors to safeguard institutional integrity.

Operations & Facilities Management

• Lead procurement, inventory control, equipment maintenance, facility operations, and facility maintenance.
• Drive operational efficiency across surgical units and support services.

Human Resources & Culture

• Oversee HR policies, recruitment, payroll, and employee development.
• Champion a collaborative, high-performance, and mission-driven culture.

Patient Experience & Quality

• Implement systems to monitor and improve patient satisfaction, safety, and quality control.
• Resolve patient complaints with empathy and efficiency.

Physician Relations

• Maintain strong, productive relationships with physicians and medical teams.
• Balance clinical autonomy with institutional goals.

Strategic Execution

• Partner with the CEO to deliver on strategic growth objectives.
• Advance initiatives that strengthen revenue, reputation, and operational innovation.

Fundraising & Non-Profit Support

• Lead fundraising initiatives for the non-profit foundation.
• Engage with public and private stakeholders to expand the foundation’s community reach.

Leadership & Team Oversight

• • Direct reports include:
• Accounting Head
• Finance Supervisor
• HR Manager
• Facilities and Admin Supervisor
• Director of Operations (hospital)
• Key operational and administrative staff (foundation)

THE CANDIDATE

The ideal candidate will be a successful hospital executive who combines operational rigor, financial leadership, and strategic vision. This individual must be capable of navigating the complexities of a dual-entity organization while building a high-performance culture and ensuring world-class patient outcomes.

Key Qualifications:

• • Hospital Leadership Experience: At least 5 years in senior roles managing private hospitals or healthcare operations in Mexico.
  • Regulatory Expertise: Deep knowledge of Mexican healthcare regulations, particularly COFEPRIS, as well as SAT.
  • Financial Acumen: Proven skills in budgeting, financial reporting, cash flow management, and cost control.
  • Operational Excellence: Strong background in optimizing hospital operations, surgical units, and biomedical equipment management.
  • Team Leadership: Experience managing diverse functional teams (Finance, HR, Operations) and fostering a positive workplace culture.
  • Physician Relations: Ability to balance physician needs with institutional goals through negotiation and alignment.
  • Strategic Thinking: Capable of executing growth strategies in collaboration with executive leadership.
  • Mission-Driven Mindset: Passionate about delivering world-class healthcare and driving impact through a non-profit arm.
  • Bilingual Fluency: Full professional proficiency in both Spanish and English.
  • Educational Background: Bachelor’s in Accounting, Business, Finance, or Engineering; MBA strongly preferred.

WHY JOIN?

• • Lead one of Newsweek’s Top Private Hospitals in Latin America, internationally acclaimed for excellence.
  • Shape the future of both a commercial medical institution and its impactful non-profit foundation.
  • Collaborate directly with visionary leaders in a dynamic, bilingual setting.
  • Full-time, in-person role in Tijuana, Mexico — a growing hub for medical innovation and tourism.